PM Cable (“we”) respects your privacy. This Policy explains how we collect, use, store, and share personal information when you use our website, broadband services, and customer channels.
1. Information we collect
- Identity & contact: Name, address, phone number, email, KYC documents as required by regulation.
- Account & billing: Plan details, payment history, invoices, dispute records.
- Technical: IP addresses, session logs for security and troubleshooting (retained as per policy).
- Support: Records of calls, chats, or tickets you initiate with us.
2. How we use information
We process data to activate and deliver service, billing and collections, compliance with telecom and financial regulations, fraud prevention, network operations, and customer support. Marketing communications are sent only where permitted and with opt-out where required.
3. Sharing
We may share limited data with payment gateways, auditors, legal advisors, law enforcement when required, or regulators. We do not sell your personal information to third parties for their independent marketing.
4. Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission over the internet is 100% secure; please use strong passwords and protect your account credentials.
5. Retention
We retain information as long as needed for service delivery, legal obligations, and dispute resolution, then securely delete or anonymise where feasible.
6. Your rights
Depending on applicable law, you may request access, correction, or deletion of certain personal data. Contact us using the details on our Contact page; we will respond within reasonable timelines.
7. Cookies & website
Our website may use essential cookies for session and security. Analytics cookies, if any, will be described in a cookie notice and may be configurable in your browser.
8. Updates
We may revise this Policy periodically. The “Last updated” date on the legal page will change; please review occasionally.
Disclaimer: Sample policy text only — have your privacy notice reviewed for TRAI / DPDP Act compliance before going live.
Questions about this document?
Our team can clarify billing, legal notices, or connection terms.